Yes, after you register to become a new patient of the practice you are sent a link to Full Spectrum Patient Portal. You are required to complete and submit the health questionnaires and medical information requested on the portal's Home Page. In addition, for new patients please send in 1-2 years of medical records for Dr. Staid to review.

We prefer that you use our Patient Portal to complete all paperwork. Once completed you can request an appointment either through the patient portal or by calling the office at 610-557-8500. If cannot access a computer, tablet, or smartphone to complete the forms electronically, we can send you a paper copy. We ask you to fax or mail the forms back to us.

Please bring all of the supplements and medications. Feel free to bring a friend or family member for support if needed.

Initial appointments are up to 75 minutes in length with Dr. Staid depending on the program you have registered for. The first follow-up appointment for the Integrative Functional Medicine Health Assessment is up to 75 minutes. Most other follow-up appointments are 25-50 minutes long, depending on the complexity.

Before each appointment, please visit the patient portal to update us on any changes to your medications, supplements, allergies, vaccines, health problems, the Medical Symptom/Toxin Questionnaire, and any additional forms to enhance your visit. We encourage you to complete these forms at home before your appointment so that we can focus on YOU during your visit. If for some reason you are unable to complete the forms before your visit, we ask you to arrive at least 30 minutes before your appointment to complete the forms before your scheduled appointment time, otherwise, your appointment may need to be shortened to keep us on time for our other patients.

• Functional Medicine Comprehensive Assessments

• Comprehensive Executive Health Exams with a full array of biometric screenings

• Chronic Disease Management

• Nutritional supplements

• Functional medicine lab testing (stool, urine, blood, saliva, and DNA analysis)

• IM/IV nutrient supplementation therapy

• Comprehensive Weight loss Program

• Healthy Diet Planning

• Nutrigenomics Evaluation

• Nutritional Health coaching

• Psychological counseling/ NET Therapy

• Neurotoxin injections (Xeomin)

• Medically relevant Aesthetics (Laser treatments, Dermaplane, custom facials, microneedling, chemical peels, hair removal)

Yes, as long as we have seen you in our office for your initial consultation and you are seen in person at least once yearly thereafter. If you are a new patient to the Integrative Functional Medicine Health Assessment, we require the first two visits to be done in our office. The rest of the programs only require the first visit to be in person and then one in-person visit every 12 months.

Yes, we work with several excellent integrative specialists throughout the area. If necessary, during the appointment, Dr. Staid will carefully help select practitioners in the community for services we do not offer in-house.

Monday-Thursday 8:00 am-4:00 pm.

Friday 8:00 am -12:00 pm (telephone and store hours only)

No, Dr. Staid is no longer a primary care provider and does not offer urgent or emergent care in her office, by telephone, telemedicine, or messaging. She spends a great deal of time preparing for your visit, and she and her patients value the time she devotes to each person during their scheduled appointment. She requires that you identify a PCP or urgent care service center for your urgent care needs. Dr. Staid is happy to partner with you to manage your chronic health conditions, provide an annual comprehensive physical, and ensure you stay current with your age-appropriate health screenings.

No, we do not provide emergency service after hours or on weekends. If you are having an emergency, please dial 911 or go to your nearest emergency room. If this urgent matter requires medical attention, please get in touch with your primary care doctor, or go to your closest urgent care center. However, if your issues or concerns are non-urgent and can wait for a scheduled appointment, please call the office at 610-557-8500 and we will get back to you the next business day.

All lab testing (Specialty and Routine) results will be released and reviewed in great detail at your follow-up appointment. Dr. Staid believes this is important to give you a comprehensive picture and create a customized plan to address your health concerns and optimize your health. You are welcome to review your results for more routine labs completed at Lab Corp, Quest, or any local hospital labs by logging on to your lab-specific patient portal. Please be reassured, if you have lab results that need attention before your scheduled visit, we will contact you sooner by telephone.

Yes, for your safety and medically-legally, we are bound to do due diligence with an appointment.

Medication Refill Policy

Patient Responsibility

Patients must request their own refills. Do not rely on your pharmacy, as automated requests may not reflect your clinical status.

Requirements

• Refills are provided only for medications prescribed or formally taken over by Dr. Staid.

• Most require follow-up visits and labs at set intervals.

• If overdue, only a limited supply may be given until completed.

• Some medications will only be refilled at an office visit.

Timing

• Allow at least 1 week for processing.

• Prior authorizations and shortages may delay refills 1–2 weeks or longer.

• Request refills 7 days before running out.

How to Request

• Best: Patient portal (include medication name, dose, instructions, and pharmacy).

• Alternate: Call the office with the same details.

• Not Accepted: Spruce Health texting app.

Yes, for your safety and medically-legally, we are bound to do due diligence with an appointment and possibly a limited physical exam (e.g., BP and heart evaluation in a patient requiring a refill of blood pressure medication).

The patient portal will give you full access to your patient summaries, laboratories, and vitals, which you can print out and share accordingly. If you require a full paper copy of your record, please send us a completed HIPPA Record Release form, and we will contact you for the required processing handling fee to process your request.

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If you need a form completed, please submit it to our office for review. If we feel we are the appropriate provider to complete the form, you will be notified, and either be asked to schedule an appointment to review the form with Dr. Staid or be charged a form/processing fee that depends on the complexity of the form. Please allow up to 2 weeks for completion of the form and longer if pertinent information is missing.

Investing in your health is not a one-shot deal. It’s a journey and truly a lifelong gift that keeps on giving for you and your loved ones. Please get in touch with us for pricing details.

No, we do not accept any form of insurance, including Medicare or Medicaid, and we cannot provide any insurance referrals. After each medical visit, the Patient Coordinator can provide a Super Bill that you can submit to insurance for out-of-network reimbursement. Many members choose to pay for their visits, services, and supplements using FSA/HSA dollars.

Yes, insurance can be used for most labs; however, deductibles and copays may apply. Most of the specialty laboratory testing companies accept health insurance plan, except they DO NOT ACCEPT MEDICAID. You are responsible for understanding your insurance plan coverages and paying any additional fees directly to the laboratory company.

Due to our specialty and the time spent preparing for your new patient appointment, we require this to keep your appointment. We have a 3-business day cancellation policy. If you cancel at least 3 business days in advance, your deposit will be used to secure your rescheduled appointment. If you cancel in less than 3 business days of your appointment time, a charge of $250 will be assessed. If you cancel the same day or are a no-show to your appointment, a cancellation charge of up to 100% of the cost of your visit will be assessed.

Note: If you are late for your appointment, your allotted time will be reduced accordingly.

Yes, we accept the credit cards MasterCard, Visa, Discover and ACH payments.

Yes, at the time of service, you will receive a receipt for service in the form of a Super Bill; please keep this for your records as your FSA or HSA company may require proof of service(s) rendered.

We will provide a Super Bill with the appropriate ICD-10 codes to submit to your insurance. We do not work directly with your insurance company; you are responsible for submitting all paperwork.

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Yes, we have a 2-business day cancellation policy. We strive to provide excellent care, and due to the nature of the practice, a cancellation fee of $250 may be charged if an appointment is canceled with less than 2 business days' notice. No-Shows -and same-day cancellations- to appointments may result in a payment of up to 100% of the cost of your visit. If you are late for your appointment, your allotted time will be reduced accordingly.

We understand that billing and statements can sometimes be confusing, and we’re here to help. If you have any questions or concerns about charges on your bill or credit card statement, please don’t hesitate to contact our office, Full Spectrum Integrative Medicine, at 610-557-8500 or email us at Hello@fullspectrumim.com. Our team is dedicated to assisting you in understanding your charges and resolving any issues.

To prevent unnecessary fees, please contact us directly before considering a chargeback. Please note that if a chargeback is filed in error, a penalty will be charged to cover the cost of the chargeback inquiry and the administrative time required to address it. We’re happy to provide clarity and support to ensure your experience with us is smooth and worry-free.

Normally priority shipping only has minimal insurance coverage if supplements are lost or damaged while shipping. For any supplement orders over $100, we add additional shipping insurance to cover your supplement order in the event of loss or damage during shipment. The additional shipping insurance charge will be added to the regular shipping fee for each order. We are not responsible for loss or damage to orders once they leave the office, and we encourage patients to pick up supplement orders when possible.

All supplement sales are final unless a mistake is made. This is because once the supplement is out of our office, we cannot control the environment it has been in. Some supplements must be kept in certain conditions, and we do not want to provide anybody with a compromised product.