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Privacy Policy

Effective Date: April 17, 2026

Business Name: Full Spectrum IM SMS
Address: 223 West Lancaster Ave, Suite A, Devon, Pennsylvania, 19333
Email: hello@fsim.health
Phone: 610-557-8500

1. Overview

Full Spectrum IM SMS values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard information obtained through our services, including payments processed using our Clover point-of-sale system, our website, and communications with our business.

By using our services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following categories of personal information:

Personal Information

• Name

• Email address

• Phone number

• Billing address

• Shipping address, if applicable

Payment Information

Payments are securely processed using Clover point-of-sale technology.

We do not store full credit card numbers on our internal systems.

Information processed may include:

• Card type

• Last four digits of card number

• Transaction date

• Transaction amount

• Authorization details

Device and Website Information

When interacting with our website, we may automatically collect:

• IP address

• Browser type

• Device type

• Pages visited

• Cookies and similar tracking technologies

Customer Communications

We may retain records of communications when you contact us, including:

• Emails

• Phone inquiries

• Appointment requests

• Customer service interactions

• SMS communications if applicable

3. How We Use Your Information

We use collected information for legitimate business purposes, including:

• Processing payments and transactions

• Providing receipts and confirmations

• Scheduling services

• Responding to inquiries

• Communicating with patients or customers

• Improving services and customer experience

• Detecting fraud or unauthorized transactions

• Maintaining financial and business records

• Complying with legal obligations

• Sending marketing communications if you opt in

We do not sell personal information.

4. Payment Processing

We use payment processing services provided by:

Clover
Fiserv

Clover processes payment data in accordance with its own privacy and security policies. Clover maintains Payment Card Industry Data Security Standard (PCI-DSS) compliance to protect financial data.

Clover privacy information is available at:
https://www.clover.com/privacy-policy

We rely on Clover’s secure infrastructure to help safeguard sensitive payment information.

5. Sharing of Information

We may share personal information only when reasonably necessary with:

• Payment processors and financial institutions

• Technology service providers

• Website hosting providers

• Accountants and legal advisors

• Government or law enforcement agencies if required by law

• Marketing communication platforms if consent is provided

We require service providers to maintain confidentiality and safeguard personal data.

We do not sell or rent personal information.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information.

Security measures may include:

• Secure payment processing systems

• Password-protected accounts

• Restricted employee access to sensitive data

• Encrypted payment transactions

• Routine monitoring for suspicious activity

While we use commercially reasonable efforts to protect information, no method of transmission or storage is completely secure.

7. Pennsylvania Privacy Rights

Residents of Pennsylvania may request:

• Access to personal information we maintain

• Correction of inaccurate information

• Deletion of personal information where permitted by law

• Opt-out of marketing communications

We may retain certain information as required for:

• Legal compliance

• Tax reporting

• Fraud prevention

• Business recordkeeping

Requests may be submitted by contacting:

hello@fsim.health

We may need to verify identity prior to fulfilling requests.

8. Data Retention

We retain personal information only as long as necessary for legitimate business or legal purposes, including:

• Completing transactions

• Maintaining accounting records

• Complying with regulatory requirements

• Resolving disputes

• Enforcing agreements

Transaction records may be retained for up to seven years.

9. Cookies and Tracking Technologies

If you visit our website, we may use cookies or similar technologies to:

• Improve website functionality

• Analyze website traffic

• Enhance user experience

You may adjust browser settings to disable cookies. Some features of the website may not function properly without cookies.

10. Children's Information

Our services are not directed to children under the age of 13.

We do not knowingly collect personal information from children.

11. Data Breach Notification

If a breach of personal information occurs, we will provide notice as required by applicable Pennsylvania data breach notification laws.

12. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements or business practices.

Updates will be posted on our website or made available upon request.

Continued use of our services indicates acceptance of any updated terms.

13. Contact Information

Full Spectrum IM SMS
223 West Lancaster Ave, Suite A
Devon, Pennsylvania, 19333

Email: hello@fsim.health
Phone: 610-557-8500

If helpful, I can also provide:

• HIPAA-friendly version
• matching Terms & Conditions
• website footer short version
• consent language for SMS messaging
• refund policy template
• superbill disclaimer language